Pricing
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Basic
Free
Safari | Chrome | Edge
A browser extension that enables faster issue reporting with richer diagnostics right from the browser. Available with all commonly used browsers.
Mac | Windows
A downloadable application to rapidly report issues or provide feedback on any web or desktop application. Compatible with most operating systems - Windows, MacOS, Linux.
10 Maximum users
The number of licensed users you can invite to collaborate with Redpen on collecting bugs and issues.
20 Tickets Per User Per Month
A number of tickets per user/month generated through Redpen included in the plan.
Jira
Integration with Jira to allow automated creation of tickets and collection of context.
Azure DevOps
Integration with Azure Boards to allow automated creation of tickets and collection of context.
Slack
Integrating Redpen with Slack streamlines the process of receiving and submitting customer feedback by providing a dedicated workspace within Slack.
HubSpot
Integration with HubSpot to allow automated creation of tickets and collection of context.
Capture screenshot
Take a screenshot to capture the visual context with the associated bug metadata.
Annotate Screenshot
Explain your bugs clearly and visually with text, illustration, or other annotations to eliminate confusion.
One-Click Capture Screenshot
One-Click Capture Screenshot feature enables easy and efficient webpage captures directly from the Widget with just a single click.
Session Replay
Records user sessions from website, offering a detailed, video-like perspective on how users engage with your product.
Foundational User Context
Basic - Web page URL
Enhanced - Local and custom metadata
Advanced - Additional data, geo-location.
Foundational Device Context
Information about browser, operating system, screen and display dimensions and density.
Redpen provides supports via email, chat, and call based on your subscription plan.
Standard
$9.95
per user/month
$7.95
per user/month
Safari | Chrome | Edge
A browser extension that enables faster issue reporting with richer diagnostics right from the browser. Available with all commonly used browsers.
Mac | Windows
A downloadable application to rapidly report issues or provide feedback on any web or desktop application. Compatible with most operating systems - Windows, MacOS, Linux.
Redpen Capture Widget (Web & Mobile) for Developer mode
The number of web applications or websites on which you can deploy the Redpen widget.
50 Maximum users
The number of licensed users you can invite to collaborate with Redpen on collecting bugs and issues.
50 Tickets Per User Per Month
A number of tickets per user/month generated through Redpen included in the plan.
Jira
Integration with Jira to allow automated creation of tickets and collection of context.
Azure DevOps
Integration with Azure Boards to allow automated creation of tickets and collection of context.
Slack
Integrating Redpen with Slack streamlines the process of receiving and submitting customer feedback by providing a dedicated workspace within Slack.
HubSpot
Integration with HubSpot to allow automated creation of tickets and collection of context.
GitHub Issues with user provided storage
Integration with GitHub Issues to allow automated creation of issues and collection of context.
Capture screenshot
Take a screenshot to capture the visual context with the associated bug metadata.
Annotate Screenshot
Explain your bugs clearly and visually with text, illustration, or other annotations to eliminate confusion.
One-Click Capture Screenshot
One-Click Capture Screenshot feature enables easy and efficient webpage captures directly from the Widget with just a single click.
Session Replay
Records user sessions from website, offering a detailed, video-like perspective on how users engage with your product.
Screen Recording
Record video to capture actual human/application interaction associated with bug metadata.
HD(720), FHD(1080) video quality
Collect high-quality high-resolution video feedback with Redpen.
90 seconds of screen recording length
The maximum length of video feedback that can be captured.
Enhanced User Context
Basic - Web page URL
Enhanced - Local and custom metadata
Advanced - Additional data, geo-location.
Advanced Device Context
Information about browser, operating system, screen and display dimensions and density.
Enhanced Application Context
Enhanced - All cookies in your domain, localStorage, custom metadata (service health status, application version, service version), console logs and network logs.
Advanced - In addition to everything in Enhanced, Indexed DB, application logs from specified folders, Wireshark logs, custom diagnostics (from your custom software and hardware systems).
Custom branding
Customize Redpen to match your company and application branding.
Email, Chat
Redpen provides supports via email, chat, and call based on your subscription plan.
Enterprise
Based on your organization’s size and needs
Safari | Chrome | Edge
A browser extension that enables faster issue reporting with richer diagnostics right from the browser. Available with all commonly used browsers.
Mac | Windows
A downloadable application to rapidly report issues or provide feedback on any web or desktop application. Compatible with most operating systems - Windows, MacOS, Linux.
Redpen Capture Widget (Web & Mobile) for Developer mode
The number of web applications or websites on which you can deploy the Redpen widget.
Unlimited users
The number of licensed users you can invite to collaborate with Redpen on collecting bugs and issues.
Basic
Free
1 Redpen Capture Web Widget
The number of web applications or websites on which you can deploy the Redpen widget.
$0 Platform Fees (one time)
One time fees for initial onboarding.
50 Tickets Per User Per Month
Number of tickets your end users can submit per month.
Jira
Integration with Jira to allow automated creation of tickets and collection of context.
Jira Service Management / Jira Service Desk
Integration with Jira Service Management to allow automated creation of tickets and collection of context.
Azure DevOps
Integration with Azure Boards to allow automated creation of tickets and collection of context.
Slack
Integrating Redpen with Slack streamlines the process of receiving and submitting customer feedback by providing a dedicated workspace within Slack.
HubSpot
Integration with HubSpot to allow automated creation of tickets and collection of context.
Integration with GitHub Issues to allow automated creation of issues and collection of context.
Integrate Redpen with a single sign-on system of choice including Okta, Azure AD, and Duo.
Integration with your custom issue tracking system to allow automated creation of tickets and collection of context.
Capture screenshot
Take a screenshot to capture the visual context with the associated bug metadata.
Annotate screenshot
Explain your bugs clearly and visually with text, illustration or other annotation to eliminate confusion.
One-Click Capture Screenshot
One-Click Capture Screenshot feature enables easy and efficient webpage captures directly from the Widget with just a single click.
Session Replay
Records user sessions from website, offering a detailed, video-like perspective on how users engage with your product.
Record video to capture actual human / application interaction associated with bug metadata.
Edit your recorded video feedback with Redpen.
Collect high-quality high resolution video feedback with Redpen.
Maximum length of video feedback that can be captured.
Foundational User Context
Basic - Web page URL
Enhanced - Local and custom metadata
Advanced - Additional data, geo-location
Foundational Device Context
Information about browser, operating system, screen and display dimensions and density.
Basic - blank
Enhanced - all cookies in your domain, localStorage, custom metadata (service health status, application version, service version), console logs, and network logs.
Advanced - in addition to everything in Enhanced, Indexed DB, application logs from specified folders, Wireshark logs, and custom diagnostics (from your custom software and hardware systems).
Integrates with any application backend using Webhooks, to automatically send issues/bugs to your issue tracking system.
Customize Redpen to match your company and application branding.
Mask confidential and private information (Personally Identifiable Information - PII) to protect your IP and customers with machine learning and artificial intelligence (AI).
Redpen provides support via email, chat, and call based on your subscription plan.
A named account manager for any query, solution, or help related to Redpen.
Standard
$249.95
per month
$199.95
per month
10 Redpen Capture Web Widget
The number of web applications or websites on which you can deploy the Redpen widget.
$199.95 Platform Fees (one time)
One time fees for initial onboarding.
200 Tickets Per User Per Month (Additional $50 for packs of 200)
Number of tickets your end users can submit per month.
Jira
Integration with Jira to allow automated creation of tickets and collection of context.
Jira Service Management / Jira Service Desk
Integration with Jira Service Management to allow automated creation of tickets and collection of context.
Azure DevOps
Integration with Azure Boards to allow automated creation of tickets and collection of context.
Slack
Integrating Redpen with Slack streamlines the process of receiving and submitting customer feedback by providing a dedicated workspace within Slack.
HubSpot
Integration with HubSpot to allow automated creation of tickets and collection of context.
Integration with GitHub Issues to allow automated creation of issues and collection of context.
Integrate Redpen with a single sign-on system of choice including Okta, Azure AD, and Duo.
Integration with your custom issue tracking system to allow automated creation of tickets and collection of context.
Capture screenshot
Take a screenshot to capture the visual context with the associated bug metadata.
Annotate screenshot
Explain your bugs clearly and visually with text, illustration or other annotation to eliminate confusion.
One-Click Capture Screenshot
One-Click Capture Screenshot feature enables easy and efficient webpage captures directly from the Widget with just a single click.
Session Replay
Records user sessions from website, offering a detailed, video-like perspective on how users engage with your product.
Screen recording
Record video to capture actual human / application interaction associated with bug metadata.
Edit your recorded video feedback with Redpen.
HD(720), FHD(1080) video quality
Collect high-quality high resolution video feedback with Redpen.
90 seconds of screen recording length
Maximum length of video feedback that can be captured.
Advanced User Context
Basic - Web page URL
Enhanced - Local and custom metadata
Advanced - Additional data, geo-location
Advanced Device Context
Information about browser, operating system, screen and display dimensions and density.
Advanced Application Context
Basic - blank
Enhanced - all cookies in your domain, localStorage, custom metadata (service health status, application version, service version), console logs, and network logs.
Advanced - in addition to everything in Enhanced, Indexed DB, application logs from specified folders, Wireshark logs, and custom diagnostics (from your custom software and hardware systems).
Integrates with any application backend using Webhooks, to automatically send issues/bugs to your issue tracking system.
Customize Redpen to match your company and application branding.
Mask confidential and private information (Personally Identifiable Information - PII) to protect your IP and customers with machine learning and artificial intelligence (AI).
Email, Chat
Redpen provides support via email, chat, and call based on your subscription plan.
A named account manager for any query, solution, or help related to Redpen.
Enterprise
Based on your organization’s size and needs
Unlimited Redpen Capture Web Widget
The number of web applications or websites on which you can deploy the Redpen widget.
Contact Sales for Platform Fees (one time)
One time fees for initial onboarding.
Unlimited Tickets Per User Per Month
Number of tickets your end users can submit per month.
Jira
Integration with Jira to allow automated creation of tickets and collection of context.
Jira Service Management / Jira Service Desk
Integration with Jira Service Management to allow automated creation of tickets and collection of context.
Azure DevOps
Integration with Azure Boards to allow automated creation of tickets and collection of context.
Slack
Integrating Redpen with Slack streamlines the process of receiving and submitting customer feedback by providing a dedicated workspace within Slack.
HubSpot
Integration with HubSpot to allow automated creation of tickets and collection of context.
GitHub Issues Up to 1 GB of stored data
Integration with GitHub Issues to allow automated creation of issues and collection of context.
Single Sign On
Integrate Redpen with a single sign-on system of choice including Okta, Azure AD, and Duo.
Custom Issue Tracking System Integration
Integration with your custom issue tracking system to allow automated creation of tickets and collection of context.
Capture screenshot
Take a screenshot to capture the visual context with the associated bug metadata.
Annotate screenshot
Explain your bugs clearly and visually with text, illustration or other annotation to eliminate confusion.
One-Click Capture Screenshot
One-Click Capture Screenshot feature enables easy and efficient webpage captures directly from the Widget with just a single click.
Session Replay
Records user sessions from website, offering a detailed, video-like perspective on how users engage with your product.
Screen recording
Record video to capture actual human / application interaction associated with bug metadata.
Video Editor
Edit your recorded video feedback with Redpen.
HD(720), FHD(1080) video quality
Collect high-quality high resolution video feedback with Redpen.
Configurable screen recording length
Maximum length of video feedback that can be captured.
Advanced User Context
Basic - Web page URL
Enhanced - Local and custom metadata
Advanced - Additional data, geo-location
Advanced Device Context
Information about browser, operating system, screen and display dimensions and density.
Advanced Application Context
Basic - blank
Enhanced - all cookies in your domain, localStorage, custom metadata (service health status, application version, service version), console logs, and network logs.
Advanced - in addition to everything in Enhanced, Indexed DB, application logs from specified folders, Wireshark logs, and custom diagnostics (from your custom software and hardware systems).
Webhook integration
Integrates with any application backend using Webhooks, to automatically send issues/bugs to your issue tracking system.
Custom branding
Customize Redpen to match your company and application branding.
Add on mask personally identifiable information
Mask confidential and private information (Personally Identifiable Information - PII) to protect your IP and customers with machine learning and artificial intelligence (AI).
Email, Chat, Phone
Redpen provides support via email, chat, and call based on your subscription plan.
A named account manager for any query, solution, or help related to Redpen.