Frictionless Customer Feedback
Effortlessly gather customer feedback for continuous product improvement
Collect Customer Feedback with Complete Context
Continuous Product Improvement
Streamline feedback collection and leverage insights for product improvement and new feature development.
Increase Customer Satisfaction
Quickly incorporate customer insights and feedback to grow customer satisfaction and build loyalty.
Reduce Customer Support Cost
Automatically gather context to eliminate back-and-forth communication, boosting efficiency and lower support cost.
Collect Actionable Customer Feedback with the Redpen Widget
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Features
Visually Explain Issues
Capture screenshots or record interactive user experience with voice-over to provide additional details and feedback.
- Eliminate ambiguous feedback using annotations
- Protect sensitive information (PII) with built-in algorithms
- Transcribe voice feedback to text
Features
Automatically Capture Advanced Diagnostics
Effortlessly capture comprehensive bug metadata with each ticket. Seamless user experience without additional steps for the end user.
- Capture user, device, and application context
- Enhanced bug understanding and streamlined troubleshooting
- Extend diagnostics to include data from custom applications, networking equipment and system logs
Features
Seamless Integration With Your Issue Tracking Systems
Seamlessly integrate with any issue-tracking system, including proprietary solutions.
- Out-of-the-box integration with Jira Service Desk, HubSpot Service Hub and Zendesk for Service
- Open APIs for integration with proprietary issue-tracking systems
- Rich view of diagnostics within your issue tracking system or service desk